Asterisk Phone System is software used by businesses – small and large – call centers, and even government agencies to turn computers into easy to use communication servers. Asterisk Phone System creates a custom telephone solution to meet your needs by automatically installing the framework in as little as 30 minutes.
Asterisk Phone System is often referred to as a “tool kit” because it gives you the necessary equipment to create a PBX system, an IVR system, or any kind of solution to solve your communication needs. An Asterisk Phone System includes many tools to build the framework of your communication system including drivers for different VoIP protocols, the ability for single and multi-party call connecting, and the capability to record and monitor calls, to name a few.
Asterisk Phone System – Features
Asterisk Phone System offers a wide variety of features to assist in your communication needs, including both classic Asterisk PBX features and advanced features, due to the availability of high end, and often times high cost, large proprietary PBXs. Both features have the ability to operate with traditional telephone systems and Voice-over IP systems.
Some of the basic call features available include, but are not limited to, blind transfer, call forward on busy, call parking, the use of calling cards, dialing by name, the ability to send and receive faxes, remote call pickup, allow callers to listen to music while on hold, supervised transfers, VoIP gateways, visual indicators for voicemail, and Zapateller. Zapateller is an application that can block telemarketers from by producing a special information tone (SIT) to alert you when one is calling.
When it comes to the integration of the computer and the telephone, features there include the Asterisk Gateway Interface (AGI), graphical call manager, and Asterisk predictive dialer, to name a few. Scalability features, which are the ability of a system to process work in a smooth manner, include voice-over IP, integration of physically separate installation, direct connection of Asterisk PBX, and a unified diaplan across multiple offices.
Speech features available on the Asterisk Phone System include Cepstral TTS, Lumenvox ASR, and Vestec ASR. The Asterisk Phone System can be run through three different main protocols each with various subgroups: VoIP protocols, traditional telephony protocols, and ISDN protocols.
Asterisk Phone System – Support
Asterisk Phone System is created by Digium, which offers a staff of experts for their customers to call upon for questions regarding installation, configuration, and systems operation issues. If you are unsure of how to install your Digium hardware, installation assistance is offered with your purchase of the hardware and your Asterisk software. A few books that can be of interest and offer Asterisk support on your Asterisk Phone system include Asterisk: The Definitive Guide, 3rd Edition and VoIP Telephony with Asterisk.
Community support is available to all customer of Asterisk Phone System. Asterisk support offers a mailing list for their customers with an interest in using an Asterisk Phone System. Real-time chat is a way for Asterisks users worldwide to provide tips to each other they have discovered when using Asterisk Phone System. The forums are another way to connect and get Asterisk support from other users of the Asterisk Phone System.